DELIVERY

Ordering and Payment

What do you charge for delivery?


All deliveries are FREE within the UK and will arrive by Royal Mail. To ensure safe delivery of your order, a signed for method of delivery is used - Royal Mail Signed For® 1st Class




Where do you deliver to?


Royal Mail deliver throughout the UK. Currently I am only accepting orders for delivery to UK addresses. Orders for PO Box addresses unfortunately cannot be accepted.




Do you give an exact delivery time or day?


I aim to post orders on the same day if they have been placed before 1pm Monday to Friday - excluding public holidays. Royal Mail aim to deliver Signed For® 1st Class items on the next working day after they receive the parcel. This includes Saturdays (Sundays and Public holidays are not counted as working days). Please note this is an aim and not a guarantee so you should allow up to 5 working days from the time Royal mail receives your parcel i.e.

  • Place an order before 1pm - parcel should arrive within 1 - 4 working days
  • Place an order after 1pm - parcel should arrive within 2 - 5 working days
Orders are processed Monday to Friday (excluding Public holidays). Orders placed on a Saturday or Sunday will be processed on the Monday. When you place an order you will receive an email to acknowledge receipt of your order and a further email to let you know when your parcel has been despatched. If you have any questions please contact me.




Can items from one order be sent to different addresses?


You will have to place separate orders. Each order can only have one delivery address.




What if I miss my delivery?


If no one is available to receive and sign for your parcel, Royal Mail will leave a 'Something for You' card telling you where your parcel is. If it has been returned to the sorting office you can either collect it from there or arrange a redelivery date with Royal Mail at no additional cost. The 'Something for You' card will inform you of your options and how to make arrangements to receive your parcel.




Will I know when my order is on its way?


When you place an order you will receive an email informing you of receipt of your order. You will then receive a further email to tell you that your order has now been despatched. You should then expect to receive your order within 1- 5 days.





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About

Contact

Privacy

Delivery

Returns

Jewellery Care

FAQs

rose@bonniegemsjewellery.co.uk

0141 255 0686

07484 123818

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This online store is open Monday to Friday 10am - 5pm.

Orders can be placed at any time.

Swarovski® is a registered trademark of Swarovski AG.

© 2018 - 2020 Bonnie Gems Jewellery®