DELIVERY

Ordering and Payment

What do you charge for delivery?

All deliveries are FREE within the UK and will arrive by Royal Mail. To ensure safe delivery of your order, a signed for method of delivery is used - Royal Mail Signed For® 1st Class



Where do you deliver to?

Royal Mail deliver throughout the UK. Currently I am only accepting orders for delivery to UK addresses. Orders for PO Box addresses unfortunately cannot be accepted.



Do you give an exact delivery time or day?

Orders are delivered by Royal Mail Signed For 1st Class and does not come with a delivery day or time but Royal Mail aim to deliver parcels on the next working day after they receive the parcel and most will be delivered within this time. However, please note that this is an aim and not a guarantee so you should allow up to 7 working days from the time you place your order. I aim to post orders on the same day if they have been placed before 1pm Monday to Friday - excluding public holidays. Orders are processed Monday to Friday (excluding Public holidays). Orders placed on a Saturday or Sunday will be processed on the Monday. When you place an order you will receive an email to acknowledge receipt of your order and a further email to let you know when your parcel has been handed over to Royal Mail. If you have any questions please contact me.



Can items from one order be sent to different addresses?

You will have to place separate orders as each order can only have one delivery address.



What if I miss my delivery?

If no one is available to receive and sign for your parcel, Royal Mail will leave a 'Something for You' card telling you where your parcel is - they may have handed it in to a neighbour or returned it to the sorting office. If it has been returned to the sorting office you can either collect it from there or arrange a redelivery date with Royal Mail at no additional cost. The card will give you all the information you need.



Will I know when my order is on its way?

When you place an order you will receive an email informing you of receipt of your order. You will then receive a further email to tell you that your order has now been handed over to Royal Mail. You should then expect to receive your order within 7 days.