FREQUENTLY ASKED QUESTIONS
Can I place an order over the phone or by email?
Orders can be placed through the website only.
Can I use more than one discount code on my order?
Discount codes cannot be used together with any other offer or on sale items. Only one code will be accepted per order.
I forgot to enter my discount code - can it still be added?
Sorry but offer codes must be entered at the same time as placing an order as they cannot be added to the system at a later date, so please remember to use them!
Can I make alterations to an order already placed?
It is not possible for you to go back into the system and make changes to an order you already placed. However, If you contact me as soon as possible we can discuss what options are available to you.
How is your jewellery gift packaged?
Your jewellery will arrive in a white gift box branded with the Bonnie Gems Jewellery logo - great if you are gift giving!
My parcel has not arrived. What do I do?
Your order should reach you safely but on the rare occasion that it gets lost in transit please contact me so that I can make a claim with Royal Mail and allow them to make their investigations to recover the parcel. I will require:
delivery address for parcel (and name of addressee if different from above)
cancelling your order whereupon you will receive a refund for the cost of the goods.
having a replacement order despatched to you provided it is still in stock.
Do you carry out repairs?/Does your jewellery carry a guarantee?
I don't repair jewellery that has been purchased elsewhere.