FREQUENTLY ASKED QUESTIONS

Return and Refund Policy


All sales are final and non-refundable.




Can I pay and pick up my order in person?


Yes!

  1. Place Order
  2. Select the "Cash" Option.
  3. Wait for a team member to contact you!




Acceptable Payment Methods


- Credit / Debit Cards - Offline Payments (Cash)




Candle Care Maintenance


For Safety's Sake. Always burn candles well away from drafts, other heat sources, and anything flammable. Make sure burning candles are out of reach of children and pets. Never leave a burning candle unattended. Candles should not be burned for more than four hours at a time. It is recommended that after burning for four hours, candles be extinguished, allowed to cool for two hours, and trimmed before relighting. Follow the half inch rule. Discontinue use of a candle when ½” of wax remains at the bottom of the jar. This will prevent possible heat damage to the counter/surface or container itself. The glass can get hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. How to Store Your Candle Properly: The candle wax and fragrance oils we use in our candles are sensitive to both temperature and light, so please be careful when storing candles for an extended period of time. If you store your candle, be sure it is in a cool, dry place away from direct sunlight or intense light. Keeping it in a dark place like a cupboard or box will protect it from fading and discoloration. Since our candles can be sensitive to extreme cold and heat, it’s best to store them between 50ºF and 85ºF. And be sure not to leave our candles in your car for an extended period of time (particularly on hot days) as they may melt or discolor. Extreme cold causes cracking and separation, so it’s best to follow our temperature guidelines. After long exposure to the cold, you should allow the candle to return to room temperature for a minimum of 2 hours before burning it to minimize potential damage.





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About

Contact

Privacy

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Returns

Jewellery Care

FAQs

rose@bonniegemsjewellery.co.uk

0141 255 0686

07484 123818

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Orders can be placed at any hour of the day/night, however, office hours are Monday to Friday 10am - 5pm.

Swarovski® is a registered trademark of Swarovski AG.

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