RETURNS

How do I return an item and receive a refund?


I want you to be completely satisfied wih your new purchase. If you are not happy for any reason with your jewellery you can simply return the item(s) for a refund. I will refund an item if it is returned within 30 days of receipt of your parcel. You will be responsible for the cost of the return postage. However, if the item arrives damaged or is faulty you will be refunded the cost of return postage as well as the price of the goods. The returned item should be unworn, in perfect condition, still have the product tag attached and be in its original gift box. It should be securely wrapped so as to avoid damage in transit. If an item is damaged due to not being packaged properly or the item's value is reduced due to not being in its original condition, then the refund will be reduced to reflect this. For hygiene reasons, earrings can only be returned if the sealed packaging they arrive in remains fully intact and not tampered with in any way. Please do not break the hygiene seal unless you are sure you want to keep the earrings. Please complete the Returns Form received with your purchase and enclose it in your parcel along with the item you are returning. If the item is faulty or damaged please give clear details of the fault/damage so as to aid inspection and investigation. Remove the self-adhesive returns label from the Returns Form and securely fix it to the outside of your parcel. You are responsible for the returned items until they are received by me. Make sure you receive and keep your receipt of posting as this is your proof of posting and you will need this to make a claim with the postal service if the item gets lost. I can only issue a refund for items received. Royal Mail considers items lost and eligible for claim 10 working days after due date for parcels sent by Royal Mail Signed For® 1st Class. Cancellation You have a legal right to cancel an order within 14 days from the day after you receive your goods and then a further 14 days thereafter to return your goods. When you cancel an order, you must cancel the entire order and return all items. If you wish to cancel your order please telephone me, complete the Contact Form or email rose@bonniegemsjewellery.co.uk with details of the item(s) you are cancelling, the purchaser's name and the date the order was placed. Please bear in mind that I aim to despatch parcels on the same day as your order was placed (if ordered before 1pm on a working day) or despatch the next working day (if your order was placed after 1pm) so unless the cancellation is notified very quickly, your parcel may already be in the postal system which would mean you will have to return the item(s) at your own expense.




How long will it take for me to receive my refund?


I aim to process returns and issue a refund within 2 working days from the day I receive your returned parcel. Parcels should be returned within 30 days. The customer is responsible for the cost of return postage. Refunds will take longer to appear on your card account. Refunds will be issued to the credit/debit card used to purchase the item. You will receive an email to advise you of the refund.




Do you provide exchanges?


Sorry, but you will have to return your item for a refund and place a new order.




How do I return an item given as a gift?


Please follow the instructions given in the first question above and contact the giftgiver. Refunds can only be made to the payment card used to purchase the goods. The purchaser will receive an email informing them of the refund.





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rose@bonniegemsjewellery.co.uk

0141 255 0686

07484 123818

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